Though no smartphone brand seems to be immune to the green line issue, it appears to be a recurring problem for Samsung phones. And while the proportion of users affected by the issue might be small, it’s definitely not acceptable, given we are talking about phones that cost $700 and up.
In addition to a new screen, Samsung is also offering free battery and kit replacement for the affected handsets.
This is similar to how Samsung India handled complaints about the same issue on the Galaxy S20 and Galaxy Note 20. Users have until April 30 to book an appointment for a replacement service at a Samsung Service Center.
Since most of the complaints regarding the green line issue appear to come from India, it’s not surprising that Samsung’s free screen replacement offer is only for Indian customers.
As for why the problem appears to affect phones sold in India the most, well, there could be several reasons. Firstly, the country is the world’s second-largest smartphone market, so this could be one reason why the issue is more noticeable there. Secondly, Samsung phones sold in India are also made in India, so perhaps quality control measures need to be investigated. Lastly, India is a hot country and extreme temperatures have been known to impact the internal components of phones.
