The company also increased staffing levels at physical locations and asked managers to be present for the full duration of their shifts.
The carrier even staggered the sending of messages notifying subscribers about the price change throughout the day so that the number of people visiting its stores to inquire about the change or contacting it via phone calls would be manageable.
Another step has now been taken to relieve workers of having to deal with frustrated customers: the online chat option has been removed. As Reddit user indyodie notes, the website no longer has the chat option and if you use the app, you will be given a call instead.
HAHAHAHHAHA T-Mobile created a shit storm that it wasn’t ready for. They removed the chat feature from the website and when you try to chat via the app they give you a call. I was told by a supervisor that they can’t keep up with demand and had to remove all chat capabilities.
Whether this will work to deflate the anger of customers or disappoint them even more remains to be seen, but this is another example of how T-Mobile is not handling the situation well.Already, there’s a lot of confusion over which plans have gone up in price, with T-Mobile dealing the matter on a case-to-case basis.
