“While companies should consider hiring new employees to address certain skills gaps, they should also acknowledge the value of leveraging the strengths and potential of their existing employees and teams,” says Sutton. “Not only does it uncover more solutions to business needs, it also highlights a commitment to professional growth, which is often a contributing factor to attract and retain talent.”
Shifting metrics to measure success
While it’s important to recognize tech’s potential to enhance productivity, the Deloitte report points out how it’s equally important to reassess the definition of productivity in your organization. There’ll be a shift in measuring performance metrics, and traditional metrics, such as hours worked or revenue per employee, will no longer be relevant. Instead, it’ll become important to “measure human performance, emphasizing both business and human outcomes,” according to Deloitte.
Deloitte calls this “human sustainability,” referring to the goals and objectives that’ll enable an organization’s workforce to “thrive physically, emotionally, financially, and professionally.” These metrics include well-being, job satisfaction, personal growth, and skills development. Rather than evaluating short-term productivity metrics, the focus will be on “tangible outputs and intangible contributions, such as innovative solutions, interpersonal relationships, and organizational culture impact.”
