“InsightsAI eliminates the tedious process of building manual CMDB queries and reports while accelerating and streamlining various [IT service management] workflows,” says Raj Jalan, CEO and founder of Device42. “Rapid and instant answers dramatically improve the process of incident management, problem management, and change management, resulting in enhanced IT operations efficiency and business service uptime.”
Cross-functional enterprise IT teams will be able to generate precise reports without requiring a deep technical expertise in that technology domain. The natural language interactions with the CMDB will help to simplify IT management and enable IT organizations to make data-driven decisions more quickly and securely, according to Device42.
“InsightsAI will overcome the challenge of extracting information from the CMDB. Finding that needle in the haystack becomes as simple as asking for the needle,” Jalan explains. “For example, when it has been identified that a device with a specific IP address has a problem, the user can now ask what type of device this IP address is, what is connected to it, when was the last update, and anything else related to that device can be gained through simple conversational chat with InsightsAI.”
