The human touch
In addition to his focus on digitalization and transformation, Reitz places just as much value on social skills, such as openness, honesty, respect, and trust. He sees it as his job, as a manager, to develop his team professionally, motivate them, and lead them to take responsibility.
He also emphasizes the challenge of maintaining humanity and motivation in a global, culturally diverse team and relies on respectful interaction on an equal footing. And naturally being critical of the status quo and emerging trends, he contrasts being a sparring partner and mentor, which is emblematic of his leadership style. The success of this approach is reflected in company loyalty, as there’s been minimal turnover for 10 years, he says.
“By implementing a cloud-based, globally valid process and application model, we’ve sustainably transformed the Norma Group, made it more profitable, and prepared it for modern technologies,” he says. “But I’d like to see more differentiation between advanced analytics, machine learning, and AI to better use and understand functions, areas of application, and potential.”
