Apple refuses to repair an iPhone that it allegedly damaged while in its care
Mr. Kim had taken the phone with him when he returned to the U.S. during the pandemic and his iPhone was having difficulties reading a U.S. SIM card. He called Apple and the company suggested that he bring the phone to an Apple Store, which he did.
The plaintiff owns one of the phones from last year’s iPhone 12 family
Kim explained what happened next. “And so I brought it into the store and they sent it to the repair depot — then they came back and said, ‘Yeah, we’re not going to fix this because it’s been tampered with,'” he said. “And I said: ‘Tampered with in what way?'”
Kim thought to himself that this might be a good idea and compared his situation to David when he took on Goliath (Apple being the latter, of course). Most likely, the outcome of the suit will depend on whether Kim can convince the court that his phone was in Apple’s possession when the SIM tray was broken. His BBB complaint states “The SIM tray was damaged while in the possession of Apple repair. This was admitted to by one of the Apple Store managers (Liz) at the San Francisco Union Square location.”
