After careful consideration, we’ve made the decision to sunset our Community Forums. We’re committed to providing our customers with the best support experience possible, and we believe this can be accomplished through our dedicated expert care support channels, where they have the option to engage with us directly.
AT&T spokesperson, June ’24
Needless to say, AT&T subs on older plans who loved their contracts were nonplussed about the decision, and some took to the Community Forums to vent about the plan price hikes.
The decision to close the Community Forum website, however, and migrate its 1.6 million strong user base to the regular AT&T support channel, has probably been taken much earlier than the old plan price increase announcement.
AT&T is on a quest to cut costs and raise revenue, after all, and recently announced a 3-year plan to save $2 billion in expenses, so the Community Forums shuttering is probably just collateral damage from the business costs restructuring, rather than some nefarious plan to silence grandafthered plan subscribers amidst the price hikes.
