Tovar signed up with AT&T’s Unlimited Starter plan giving her unlimited talk, text, and data
Tovar says, ““I told them I’m going to keep calling them because this is ridiculous. I just think it’s very unfortunate that we have to jump through all these hoops to get our service. There’s literally nobody we can talk to that can help with this at this moment.” She adds that she has filed a complaint with the FCC and in the comments section others advised her to file a complaint with the Better Business Bureau (BBB). “File a complaint with BBB someone will contact you from the company asap and fix it,” one TikToker wrote. “This happened to me with a phone line they added.”
AT&T resolves the issue and Tovar explains what went wrong
As for Lulú, she obviously is happy to have the issue taken care of. “This morning I received a phone call from the office of the president at AT&T they received my case as it was escalated over all the buzz. They were able to clear all the charges including my bill for this month. They even added some bill credits to cover my next month’s bill.”
She explained how AT&T screwed up. While Lulú and her sister both signed up for an unlimited plan, her sister was being charged by the carrier depending on usage. That is a huge blunder on AT&T’s part. As we noted, Tovar is happy that the ordeal has come to an end. And while she thanked those on social media who supported her, she did write, “I’m so grateful to all the folks that commented and even reached out to me on Instagram wanting to help me out. I’m disappointed to see comments saying that they are going through the same thing with bills ranging from hundreds to thousands of dollars.”
She adds, “Something needs to be done to better serve the consumers because life is already hard enough with the state of the world and inflation in this country. I hope the company truly puts better practices in places going forward.”
