End user consumer technology expectation came up in the discussion. The group discussed consumers’ experience and expectations. B2C experiences such as online shopping, expedited delivery and superior security and data storage are expected as standard services by customers. When building technology and cloud services, they felt that what a customer or consumer expects is what should be delivered as part of a B2B experience.
The topic of people, culture and leadership was woven into the discussion throughout the session. One participant felt that company culture was the most important aspect of technology transformation. Many agreed that securing new talent with the proper technology training was difficult in the current market. Talent teams were thought to be siloed by skill. In addition, flexible learning and transferrable skills or upskilling was considered difficult to accomplish. On leadership, the idea of the senior technology leader being a business leader was agreed as a post pandemic reality. Making technology plans and involving senior management and boards was discussed as being an essential part of the business.
In wrapping up the session, it was agreed that knowledge exchange and networking is key to learning and leadership development. CIO and IDC were thankful to host and be a part of this discussion, which was sponsored by Bell and AWS.
