As industries continue to evolve, the integration of digital technologies to streamline service processes is no longer a luxury—it’s a necessity. In today’s digital…
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Contact center traffic grows exponentially during the holidays, but not every customer interaction is great. Wait times become longer, agents get overwhelmed, seasonal hires…
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La mayoría de los ejecutivos de TI y de negocios reconocen la necesidad de una alineación estrecha. Entienden que sus estrategias, capacidades, recursos y…
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As enthusiasm for AI and generative AI mounts, creating a winning AI strategy to help reduce operating costs and increase efficiency is easily topping…
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Microsoft announced a host of additions to its Microsoft Fabric data analytics platform at Microsoft Ignite 2024 in Chicago on Tuesday, including Fabric Databases.…
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In our real-world case study, we needed a system that would create test data. This data would be utilized for different types of application…