Since I have been authorized, here are attached the screenshots of the conversation, it seems that Apple is trying to hide this problem from users, which is quite sobering also because it is not the first report I have received from an Apple employee. This is not intended to be… pic.twitter.com/k8kO4BA6SX
— Majin Bu (@MajinBuOfficial) September 25, 2023
Some units had the display incorrectly aligned with the phone’s edges and on others, the back glass was not flush with the titanium enclosure. One anonymous Apple Genius Bar employee sent a message to Majin Bu that the tipster shared on X. The message said that employees at an unnamed Apple Store were setting up iPhone 15 Pro series display units overnight during the evening before last Friday’s release date.
Infrared camera shows iPhone 15 overheating. Image Credit-9to5 Mac
The Apple Store employee said that those working on this task along with him were spotting imperfections with the back glass which was supposed to lie flush against the titanium enclosure. These Apple Store employees felt that the non-Pro models were of a higher quality than the premium Pro models. A manager overheard the team discussing this and called them aside to tell them not to discuss this with customers. The team also had problems setting up the display units and installing profiles.
Sure enough, on the release date, some customers of this Apple Store stayed the entire day at the location trying to set up their new phones. Some of the customers who purchased the iPhone 15 Pro and iPhone 15 Pro Max immediately returned their phones due to “hardware and cosmetic imperfections.” The Apple Store Genius Bar employee recommends delaying the purchase of a Pro model until November.
