Misinterpreted messages
Emails highlighting features like increased mobile hotspot data (up to 250GB on Beyond), more high-speed data for Canada and Mexico (up to 30GB on Beyond), and upcoming Starlink satellite connectivity access are landing in inboxes. Seeing phrases like “even more benefits”, some customers understandably thought T-Mobile was adding extra value, possibly due to negative feedback about the new plans’ pricing structure.
Emails with this message are being sent out to T-Mobile customers on these new plans. | Image credit — r/aliendude5300 (Reddit)
But here’s the reality: these features aren’t actually new additions. They were all part of the official announcement when the Experience plans were first introduced. The emails seem to be reminders rather than announcements of newly added features.
The “Experience” plans explained
These new plans offer the below data allocations and perks:
- Experience More (replaces Go5G Plus): Offers 60GB of hotspot data and access to use Starlink satellite services through the end of 2025 (this is access, not an included subscription).
- Experience Beyond (replaces Go5G Next): Comes with 250GB of hotspot data, 30GB of high-speed data for Canada & Mexico, and includes a full Starlink subscription.
It seems T-Mobile‘s emails are intended to reinforce the value proposition of the Experience plans, particularly given the discussion around the change in how taxes and fees are handled. While showcasing the included benefits makes sense, the communication approach inadvertently led some customers to believe they were getting something extra beyond what was initially promised. That isn’t the case, though, so some clarity was indeed needed here.
