Customers with Eufy home cameras report that they were briefly able to access the camera feeds of other customers.
On Reddit, product owners reported today that their Eufy app was randomly accessing other people’s camera feeds. “I just launched my Eufy App, and I can see someone else’s cameras and watch the live feed, they are not mine,” one user wrote.
“I checked my app today (from New Zealand) and noticed none of the videos were of my own,” wrote another user. “I can also see their contact details (as added accounts).”
One user also noticed they were able to access and control the smart lights belonging to another customer. “I try logging out and in again, but it stays the same,” the user added. As a result, Eufy customers have been urging each other to shut down their home camera products.
Anker, which owns Eufy, didn’t immediately respond to a request for comment. But in a post on Twitter, Eufy said a software bug occurred during a new server upgrade at 4:50 a.m. EST. “Our engineering team recognized this issue at around 5:30 AM EST, and quickly got it fixed by 6:30AM EST,” it added.
Eufy is also recommending that owners unplug and reconnect the camera devices, and then log out and log back into their Eufy accounts on the app. It’s unclear how many customers were affected. But at least a few of them plan on dropping the Eufy products over the incident. “I will be requesting a refund as this is just not acceptable,” one user wrote.
