In fact, the FTC clearly states what you should do if you get an “unexpected” call or message about a problem with one of your Apple or Amazon accounts. In this scenario, the government agency says:
- Do not speak with customer support.
- Do not call any phone number they give you .
- Do not give out your personal information.
Instead, simply hang up on the call! If you are worried about a problem with an account you do have, you can call Apple or Amazon (or any other company used by the spammers) using a phone number that you know to be legitimate. The FTC recommends that mobile phone users also install a call blocking app that uses data and algorithms to predict which incoming calls are spam (these get blocked) and which are legit.