And that’s not all. There’s a broken promise here, according to the majority of people who hopped on one of these plans because Magenta advertised the prices won’t rise. And the frustrated users won’t just stay and watch, some of them are taking action.
One Reddit user @Shell-Fire reached out to a law firm and filed complaints with both the FTC (Federal Trade Commission) and the FCC (Federal Communications Commission). Another user @batatatron, who shares to have been on the Simple Choice Unlimited Promotion for over 10 years without a price increase, even shares a template for people to file a complaint.
The user also shares an ongoing class action lawsuit against T-Mobile alleging false advertising.
Anyone who isn’t grandfathered into ridiculous discounts should switch to an mvno. They are extremely competitive these days with prices way below MNOsI pay $15/line for unlimited priority data and 15 gb hotspot. Between my 6 lines (2 were free on T-Mobile) I will save about $1200 a year
-Top-Ocelot-9758 on Reddit, March 2025
This customer is not the only one debating whether to switch, as many other Redditors in the Megathread are either considering switching or have already done so.
Customer since 2015, Magenta plan. Just cancelled and switched to visible by verizon. $25/mo so far so good. Didn’t even have to talk to anyone, did it all online.
-Nicecrumb264 on Reddit, March 2025
Meanwhile, another user points out an interesting theory, referencing new trade-in promotions offered by T-Mobile starting last month. They say that before, customers on these legacy plans would get $100-$300 trade-in discounts towards an iPhone 16 but then all of a sudden a $500 trade-in discount emerged for them. According to the user, people hopped in (well, it’s a great discount) thinking that their current rate will remain the same…
Customers will now be forced into 1 of 3 options.Pay off the entire balance of their phone in full, the full $800 and forfeit their trade-in credit. Most can not.Refuse to pay the additional MRC and get sent to collections.Try to uphold their end of the deal, pay the extra rate plan charges for 24 months. T-Mobile did not uphold their end of the deal. When these finance agreements were put in place, customers were under the impression that they would be paying whatever their current rates were. This was not the case.
-Interesting_Box_7460 on Reddit, March 2025
Of course, in response to this, a few other Redditors report to have filed complaints as well.
It seems people are facing a few choices: go the legal route by filing complaints and possibly joining a class-action lawsuit, switch to another carrier for a better deal, or stay with T-Mobile and accept the $5 price hike. Of course, for those with multiple lines – some reporting 10 or more – this could mean at least a $50 increase, which is a significant hit in today’s economy.
