Whether you’re a so-called Android purist hopelessly enamored of Google-made smartphones or the kind of hardcore Apple or Samsung fan who wouldn’t be caught dead owning a Pixel device, you’re probably well aware of the search giant’s struggle for global relevance as a handset vendor.
Major manufacturing defect or a “normal part of the design”?
Although it doesn’t seem to impact the functionality of the 6-inch phone in any way (at least for the time being), a curious gap between the screen and aluminum frame has been noticed, photographed, and plastered all over the Google Support webpages by dozens of disgruntled users.
Basically, the company is claiming there’s absolutely nothing wrong with the Pixel 5 units pictured above and below (and dozens of others in the same situation), deeming the “variation in the clearance between the body and the display” as a “normal part” of the phone’s design and stressing the (non-) issue has “no effect on the water and dust resistance or functionality” of your device.
What can you do if you’re not satisfied with that explanation?
If you’re thinking of asking for a replacement device instead, you might want to know a number of people who’ve tried that exact same “fix” have been disappointed to discover their second Pixel 5 unit had a similar problem.
That definitely makes sense given that Big G is not seeing the apparent flaw as, well, a flaw, although oddly enough, this “normal part” of the handset’s design is nowhere near as widespread as that official statement would suggest.
Otherwise put, there seem to be plenty of Pixel 5 5G units out in the wild not exhibiting any sort of gap, separation, or “variation in the clearance between the body and the display”, so you can probably understand why so many users disliked and criticized Google’s explanation.
