Upon visiting the support page for one of these products, a handy “Need help?” icon pops up in the bottom-right corner. Clicking on this icon prompts the AI support assistant to engage in a conversation with the user.
The assistant initially presents a selection of automatically generated queries related to the specific support page being visited. Users can click on these queries to access detailed solutions and links to relevant blog posts.
But if the pre-made suggestions don’t solve your problem, you can ask specific questions directly. Once you get an answer, you can give it a thumbs-up or thumbs-down to show how helpful it was. You can also check the support documents that gave the information for more clarity.
While Google’s AI support assistant is not exactly breaking new ground, considering many websites and online shops already use AI chatbots for user assistance, having it integrated across all Google products is a move that could make things better for users and more accessible, too.