As organizations brace for challenging economic conditions, they will need to be strategic and flexible on where they spend their resources to maintain business resilience. Proactive intelligence and automation tools will be essential as organizations enter “survival mode,” focusing on sustaining growth and efficiency. More importantly, organizations should ensure that even with a limited workforce and tightened budgets, the value and services they deliver to customers aren’t impacted.
However, monitoring and maintaining the myriad of infrastructure and application platforms that support business services is difficult when only using traditional methods. Investing in a solution that automatically and securely collects, aggregates, and analyzes data can enable teams with proactive intelligence to help organizations achieve quick time to value and be more productive.
With proactive intelligence, businesses can get ahead of potential issues and reduce both downtime and time to resolution so teams can focus on key priorities that maintain critical operations. This has a critical impact on businesses: one hour of IT downtime can often exceed one million to over five million dollars for mid-size and enterprise companies according to ITIC’s 2021 Hourly Cost of Downtime Survey. In addition, strategic investments in automation can help teams proactively identify and prevent problems while increasing security, reliability, and productivity. Rather than spending time firefighting, teams can focus on tasks that bring value to the business.
Automated Issue Avoidance
Between the move to the cloud, remote work, and the accelerated adoption of new technologies – IT complexity continues to grow with workforce attention already spread thin. Solutions that enable proactive intelligence services can help reduce pressure on IT teams by helping identify the problematic issues that cause downtime. Through AI/ML, more quickly through automated collection and analysis of product usage data. These capabilities provide a more effective mechanism for identifying potential problems, guiding how to remediate, and ultimately avoiding challenging service requests.
A large part of the support process today is dedicated to identifying the problem and determining its underlying cause. Without proactive support tools, companies are leaving value on the table. Expecting the unexpected in your IT environment means your business is solving problems that are broken – not just symptoms of problems – and avoiding issues before they occur.
Automate Common Workflows with APIs
APIs (Application Programming Interfaces) can be a powerful tool in automating common support workflows. APIs are a highly technical yet important aspect of a business’s underlying IT infrastructure – they are integral to bridging systems and enabling seamless transfer of information and connectivity. APIs enable different systems, applications, and platforms to connect and share data with one another and perform varied types of functions. Without APIs, enterprise tools and their benefits could become siloed – resulting in a reduced bottom line.
As organizations scale their environments, APIs are key to improving the developer experience as they facilitate collaboration and reusability. A better developer experience means better DevSecOps productivity which translates into immediate business value. Creating a software development culture that optimizes the developer experience allows teams to invest less time in internal processes and more time in creating something valuable for their customers. By automating common tasks and eliminating manual intervention, APIs can help organizations foster better developer productivity while significantly reducing costs.
Improved Productivity
The process of identifying a problem, determining its root cause, and troubleshooting can be time-consuming, and requiring the customer administrator to communicate and contextualize information for every support request logged further adds to this time. Proactive intelligence capabilities can help arm customers with holistic visibility into their environment fostering a faster, smarter, and easier way to maintain a healthy and productive environment. Intelligence tools like VMware Skyline can help to empower teams with the insights to solve issues on their own, and enable those organizations to move from reactive, fire-fighting mode to a proactive, predictive, and prescriptive posture.
When enterprises have tools that empower proactive responses and automate issue resolution, teams can increase productivity and dedicate more time to other business priorities. In addition, by improving overall security posture and environmental health, businesses can realize performance improvements to translate to greater operational efficiencies.
Succeeding in today’s business environment requires innovative approaches that lead to greater business operational agility. Break/Fix support is not enough anymore to monitor and support the extensive infrastructures enterprises have today that can span on-premises, remote sites, and the cloud.
Proactive intelligence and machine learning tools allow organizations to embrace an automated approach for troubleshooting, pinpointing root/cause analysis, guiding remediation and when needed an improved support experience that translates to more productivity for teams and better visibility into systems.
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