“This was an abdication of responsibility on a grand scale, with costs once again falling on Birmingham residents,” BBC reported quoting Robert Alden, leader of the Birmingham Local Conservatives. Taxes are set to increase by 7.49% from April 2024, adding to the public backlash, the report added.
The re-implementation challenge
Birmingham’s current re-implementation effort presents an interesting test case for these principles. The success or failure of this second attempt will likely depend on whether the council can address not just the technical issues, but the deeper organizational and cultural patterns that contributed to the initial failure.
While the road to full ERP functionality remains long, BCC is working to address the issues identified in the audit.
