- Technology and business sustainability: Enterprise architects must manage the health status of technology ensuring that technology solutions continue to meet SLAs, are secure, sustainable, avoid technical debt and can evolve as business needs change. This requires long-term thinking and investment.
- Distributed responsibility ownership model: Responsibility for technology solutions may not be clear and spread across multiple teams, departments and organisations. enterprise architects must create systems that enable distributed ownership while maintaining coherence and alignment of the solutions and the end to end nature of the value chain they serve.
- Contracts, SLAs and supplier management: Managing vendor relationships, ensuring clear terms for service levels and mitigating risks associated with external suppliers are critical. enterprise architects need to balance innovation with the practical realities of contracts and service agreements. They must ensure any gaps are identified and addressed accordingly.
- Aggregated TCO: Evaluating the total cost across hardware, software, services and operational expenditures is key. enterprise architects help ensure that technology investments are optimized to deliver value without exceeding budget capex and opex constraints.
- Prioritization and planning: Enterprise architects must balance competing demands and prioritise initiatives that offer the most value. Strategic planning and demand/supply management is crucial to aligning resources with business goals and the enterprise architect has key input to this.
- Change management (technology and business): As technology evolves and landscapes become more complex and interconnected enterprise architects must manage transitions and ensure smooth adoption of new systems and changes. Technology can stretch deep into the business (including IT!) and enterprise architects need to be cognizant of the persona impact, any organizational shifts, training, disruption (particularly when urgent changes like vulnerability patches cause conflicts) and the pace of change that businesses are capable of absorbing.
- Pace of delivery and releases: Enterprise architects must find the balance between speed and quality. While businesses demand rapid releases (particularly for B2C channels), enterprise architects ensure that solutions are robust, secure and scalable.
- Fragmented customer experience: Ensuring that customers experience a seamless and integrated service across multiple touchpoints requires careful enterprise architecture to avoid siloed systems and fragmented user journeys.
- Compliance management: Enterprise architects are responsible for ensuring that systems comply with internal requirements, industry regulations, security standards and data protection laws. This requires close attention to the detail, auditing/testing, planning and designing upfront.
- Risk management: Enterprise architects must address data, security and operational risks, ensuring that technologies and systems are secure, resilient and compliant with regulatory requirements and at a level appropriate to the risk appetite of the organization.
Navigating emerging trends: AI and beyond
ImageIn addition to the complexity of managing ecosystems, enterprise architects face the challenge of navigating emerging technologies like AI, machine learning and automation. These technologies introduce both opportunities and challenges and enterprise architects must carefully evaluate how they fit into the broader technology strategy, cognisant of where these technologies are in the maturity cycle and make incremental gains (learning, value).
As AI continues to reshape industries, enterprise architects must balance innovation with caution. They need to ensure that AI systems are scalable, secure and aligned with business goals. They must also address risks and challenges related to organisational readiness, data privacy, security, ethical concerns and regulatory changes as they evolve.
The pace of technological change means enterprise architects must keep an eye on emerging trends without losing sight of long-term strategic goals. enterprise architects must balance the urgency of adopting new technologies with the need for stability, scalability and sustainability.
