Wait…is T-Mobile The Grinch? The beloved wireless firm that was once dead last out of the four major U.S. carriers started a major turnaround in September 2012 when it named John Legere CEO. Legere was unlike any other chief executive with his rock-star long hair, his daily wardrobe which was more Walmart than Wall Street, and his ability to go after rivals without stopping to filter his comments.
Is T-Mobile The Grinch? | Image credit-Gemini
While this mistake is not as egregious as other things that T-Mobile has been accused of doing, it does represent how bad things seem to occur when a company is more focused on making sales than on pleasing customers. Think about it. Because T-Mobile wanted to add an accessory to the purchase of a new phone, it gave away the father’s attempt to surprise his son with a new handset which would have been an amazing moment for both of them and one that both might have remembered for a long time.
For this father and son, T-Mobile stole Christmas. Ironically, we’re not the first to call T-Mobile The Grinch. In April 2021, DISH chairman Charles Ergen said that the carrier was The Grinch for shutting down Sprint’s older CDMA network.
