AI Assistant is a powerful natural language interface that will soon be available with retrieval-augmented-generation (RAG) functionality in its initial beta offering. Full functionality and availability in admin portals is set for early 2025.
AI Assistant combines a vast knowledge base powered by RAG and direct integration with Jamf’s product APIs. What that means is that the AI can gather, analyze, and present the most relevant information — and can also actually do things for admins, such as creating subgroups of users for policies. What’s noteworthy about the implementation is that when it does perform a task, it explains what it has done and why in a side window; it’s a big deal, given the black-box decision-making practiced by some AI tools. Enterprise users, in particular, need to know why a certain decision was made.
“AI Assistant will have the ability to decode and contextualize security alerts, providing context about their severity and potential impact, suggest next steps, and take direct action, while keeping a human informed and in control,” said Tschida. “Within seconds, AI Assistant provides a thoughtful response, drawing from its vast knowledge base.”
