JBL Tour One Review: ANC Headphones With Super Call Quality

JBL still has a thing or two to learn about sustainable packaging. The Tour One box contains lots of foam padding and coated cardboard, making it tricky to recycle.

Open up the box and you’ll find the Tour One nestled in their own semi-hardshell, zippered carrying case. This is your first clue that JBL took its inspiration from Sony. Not only is the case almost exactly the same size and shape as the one Sony uses for both the WH-1000XM3 and XM4, but it also has the same mesh pocket sewn to one side, which can be used for small accessories or perhaps a credit card and ID if you took it to the gym.

Inside the case, the Tour One are folded into exactly the same position as the Sony cans and there’s a paper insert with a diagram to remind you how to insert the headphones so they fit, again, just like Sony does.

The similarities continue right down to the small compartment that houses the included accessories: A USB-A to USB-C charging cable, a 3.5mm to 2.5mm analog cable, and a double-prong flight adapter.

Unlike Sony, JBL’s charging cable is actually a usable length (40 inches versus Sony’s ludicrously short 9 inches). The USB-A side is reversible for guess-free usage — a nice touch.

Given how closely the Tour One resemble the WH-1000XM4, it’s hard to quibble with their overall design. It’s a compact shape that keeps the earcups and headband close to your head, so you don’t look like you just walked off the set of a Daft Punk video.

The earcups smoothly pivot, fold, and articulate themselves to match the shape of your head. The headband is well-padded and the sliders move with a precise “notchiness” that is both easy to adjust and secure once adjusted.

JBL has graced the Tour One with a slightly satin finish on the plastics and added some black chrome accents that give the cans a decidedly premium look. If you find Sony’s designs too conservative, the Tour One add just enough bling to avoid looking boring.

Controls-wise, JBL actually improves on Sony’s design. JBL keeps things simple by ditching Sony’s swipe gestures for a combination of simple taps on the right earcup for playback control and a dedicated set of buttons for volume.  A combo power/Bluetooth pairing switch on the right earcup and a single multifunction button on the left earcup round out the Tour One’s controls.

Though not quite as light as the WH-1000XM4 (9.45 ounces vs. 8.95 ounces), the Tour One are still very light and very comfortable. There’s generous padding on the ear cushions and headband, and I was able to wear them for three hours continuously without any fatigue, even while wearing glasses. One thing that did start to bother me toward the end of that time was the depth of the earcups. My ears stick out quite a bit — maybe a little more than average — and their outer edges make contact with the inside lining. Eventually, that pressure point needed some relief.

Out of the box, the Tour One have a relatively neutral EQ. There’s nice definition across frequencies, and excellent clarity in the upper midranges and highs. Bass response is snappy and not overbearing. You can tell that JBL has tuned these cans to be as genre-agnostic as possible, which stands in contrast to headphones that lean toward the low-end.

The Tour One does a decent job of canceling external sounds, but its performance can be a bit uneven. Unlike the Sony XM4 and Bose 700, the Tour One seems to struggle to create a nice, even cancellation effect. I have a fan under my desk that produces both consistent sound and consistent wind. JBL’s ANC blocks it well enough but it can’t quite decide which of the fan’s frequencies to block, so you can actually hear it hunting around and the result can be a bit unpleasant.

This mostly happens when you use JBL’s True Adaptive ANC mode, which attempts to respond to your listening conditions in real time. Turning that feature off helped a lot. In fairness, my desk fan situation is a bit of an anomaly — I wasn’t aware of the problem at all at other times — but both the Sony XM4 and Bose 700 handled it flawlessly, with the Bose being easily the best of the three.

The Silent Now mode is handy for when you just want quiet: It activates ANC but keeps Bluetooth communication turned off, saving the battery for when you need it.

JBL gives you two distinct transparency modes to choose from, and both have their advantages. For better general awareness of your surroundings, you can pick Ambient Aware — which lets in a lot of external sounds without altering your music. Or, if you need to actually speak to someone, you can engage TalkThru mode, which is just like Ambient Aware, but it also drops the volume of your audio to the point where it’s barely detectable.

Strangely, you can flip back and forth between full ANC mode and TalkThru by double-clicking the multifunction button, but if you want to switch between ANC and Ambient Aware, you’re forced to switch between three modes: ANC >,  Ambient Aware >, Ambient Aware off > ANC.

So far, most of the JBL Tour One’s qualities put them more or less where you’d expect in comparing them to the Sony WH-1000XM4 and Bose Noise Cancelling Headphones 700. But one area where the Tour One blow these other headphones away is their call quality.

I was able to walk down a very busy street, with varying kinds of traffic noise including loud buses and some construction machinery, and yet when you listen to the recording I made, you’d swear I was sitting in a quiet park by myself — that’s how little external noise was picked up by the Tour One’s mics.

Not only is your voice uninterrupted by these competing sounds, but it sounds really good too. The Tour One capture and preserve your voice’s deeper tones, the ones that give it depth and resonance, which stands in sharp contrast to most other headphones and earbuds.

In short, I’ve never tested a set of wireless headphones with better call quality than the Tour One.

The only caveat here is that JBL has dedicated all of the Tour One’s mics to canceling noise and optimizing voice quality, which means there’s no sidetone, and no way to stay in Ambient Aware mode or TalkThru mode while on a call. So while your callers will love the way you sound, you won’t be able to hear your own voice as clearly.

JBL claims you’ll get 50 hours of battery life from the Tour One if you disable ANC, and about half that amount if you keep it on. I did not run them for a full charge/discharge cycle, but after about 10 hours of playing music at 50% volume with ANC on, the JBL Headphones app gave me a battery reading of 55% which seems pretty close to JBL’s claims.

For those who want a premium set of noise-canceling headphones, the JBL Tour One offer an excellent (and cheaper) alternative to Sony and Bose, with very few sacrifices made for their more affordable price. And they’re killer for phone calls.

Is there a better alternative?

Yes, overall, the Sony WH-1000XM4 are still a better set of noise-canceling headphones, beating the Tour One in sound quality, ANC, comfort, and wireless hi-res audio. But unless you can find them on sale, they’re a good bit more expensive than the JBL Tour One. If you don’t mind the trade-offs, I see no reason not to buy the Tour One instead of the Sonys.

How long will they last?

From what I can tell, the build quality and materials on the Tour One are both excellent, and I suspect they will fare about the same as models from Sony and Bose in terms of longevity. They may even have an edge thanks to their bigger battery life, as batteries are usually the first part to degrade in a set of wireless headphones.

JBL backs the Tour One with a one-year warranty.

Should you buy them?

Yes. They’re a solid option for those looking for comfortable noise-canceling headphones with good sound quality, great battery life, and excellent call quality

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