“Marvis Minis for wired enables Marvis to make network operations proactive by diagnosing wired authentication issues without the need for users or devices to be connected. And just like Marvis Minis in wireless, it doesn’t require any additional network sensors or agents,” wrote Sudheer Matta, group vice president of products for Juniper’s AI-driven enterprise portfolio, in a blog about the new features.
“Minis simulates user experiences, identifying potential problems so IT can act before users encounter them and need to submit a trouble ticket. This proactive approach to troubleshooting not only saves users and IT valuable time and improves network performance, but it also leads to significant cost savings,” Matta stated.
Also for its wired customers, Juniper added support for dynamic packet capture (dCAP) to its Wired Assurance program to help customers more quickly detect issues and proactively capture packets in the cloud to help identify and fix the root cause of network problems. Wired Assurance is Juniper’s cloud-based management platform for managing enterprise campus wired networks and switches.
“With dPCAP, administrators can easily resolve intermittent issues that are otherwise almost impossible to diagnose and resolve,” Matta stated.
Marvis taps into collaboration app performance
In addition to improved wired management support, Juniper expanded its integration with Zoom and Microsoft Teams to feed new insights to its management platform and help IT teams resolve IT tickets faster. Last year, Juniper introduced a Zoom integration with Mist; with its new Marvis Application Experience Insights, Juniper is offering deeper AI-native support for both Zoom and Microsoft Teams.
The idea is to allow accurate root cause analysis of potential user experience issues, whether in the WAN, wireless, or a client, Matta stated. “Intuitive visualizations that list AP, client, and feature ranking distributions make it easier to proactively address the issues to ensure that collaboration applications are performing optimally, which we expect to deliver exceptional user experiences,” he wrote.
