T-Mobile is planning to move subscribers on older plans to pricier new ones. Next week, the nation’s second-largest wireless carrier will send out notices to those on the One, Simple Choice, Magenta, and Magenta 55 Plus plans telling them that starting with the November billing cycle, they will be changing the plans that they are on and to expect their monthly pricing to go up.
T-Mobile subscribers can opt out of the migration by calling T-Mobile‘s Customer Care support line (1-800-937-8997). Subscribers will have an unknown period of time to make the call and reverse the switch to a pricier plan. Likewise, it isn’t known whether the customer, if he/she opts out, will get to return to the old plan for good, or only for a limited time until they have to permanently move to the pricier service.
Leaked image of a T-Mobile internal message
An image showing a leaked internal T-Mobile memo surfaced on Reddit and explained what the company is planning to do. Under the bold heading of “About the Migrations,” the carrier writes, “We periodically review our plans and services to ensure our customers receive our latest benefits and features. We are performing a rate plan migration of a small portion of consumer and business to newer rate plans starting with their November billing cycle.”
