In an attempt to protect users during and after the COVID-19 pandemic, Lyft is implementing a series of new policies—including the requirement that all drivers and riders wear face masks.
“As local governments ease stay-at-home orders, Lyft is ramping up efforts to protect riders and drivers—including establishing new health and safety standards for ridesharing,” according to a blog post. That includes personal health certification, health safety education, and the distribution of cleaning supplies.
Before even stepping into a Lyft, folks must complete a digital checklist confirming they are symptom-free and will wear a face mask; drivers are also asked to keep the vehicle clean and regularly sanitize their hands, leave the front seat empty, and open windows when possible. Miss any of the above steps and you won’t be able to request a ride or drive with Lyft.
The company isn’t just policing users—it’s educating them: Drivers can access information based on the Centers for Disease Control and Prevention’s rideshare advice and Canadian health official requirements. Corresponding educational content is rolling out soon for riders.
“With guidance from the CDC, Public Health Agency of Canada, WHO, and local officials, Lyft is taking action to build products and implement policies that help keep riders and drivers safe, as well as empower our community to protect themselves and those around them,” Angie Westbrock, vice president of global operations and head of Lyft’s COVID-19 Response Task Force. “We want these new initiatives to have a meaningful impact and set a new standard for rideshare health safety.”
The move comes days after rival Uber approved similar guidelines; the firm is reportedly developing technology to detect whether chauffeurs are covering their face before accepting trips.
