If you live in the U.S. and are having problems making a call in New York City, Miami, L.A., Chicago, Dallas, Houston, Atlanta, and Chicago, you aren’t alone. According to Down Detector, all four major U.S. carriers (including T-Mobile-owned Sprint) are experiencing issues. From 12:30pm EDT to 3:49 pm EDT, the number of complaints received by Down Detector about Verizon rose from 120 to nearly 8,400. 74% complained about losing cellphone connectivity, 18% said that they could not access the mobile internet and 7% were unable to use a landline internet connection.
UPDATE: It now appears that problems with T-Mobile’s network was responsible for the outage that affected all major U.S. carriers on Monday afternoon. As of 11:40pm EDT Monday evening, service has been restored in many (but not all of) T-Mobile’s markets.
Misery loves company and T-Mobile subscribers reporting an issue on Down Detector rose from 30 at 12:15 pm EDT to 107,502 at 3 pm EDT. 77% of those checking in with Down Detector said that they could not make a phone call with their T-Mobile phone and 22% could not use the mobile internet.
Verizon subscribers are having problems connecting to the carrier’s network this afternoon
Other wireless firms like Metro by T-Mobile, U.S. Cellular, Comcast, Straight Talk, Walmart Family Mobile, and Tracfone also are having problems. Interestingly, while AT&T subscribers were posting on social media about the lack of service, an AT&T spokesman said that it was operating normally. A Verizon spokesman stated that it was “operating at normal service levels.” T-Mobile’s president of technology Neville Ray commented in a tweet, “Our engineers are working to resolve a voice and data issue that has been affecting customers around the country.”
