Microsoft confirmed it’ll investigate a sound issue with the Surface Earbuds after several early adopters filed identical reports, according to Neowin. Surface Earbuds owners with affected units say they’re receiving a popping or hissing sound before and after audio playback.
In the Microsoft Community forum, one user claims it lasts for a few seconds and isn’t very quiet.
Microsoft learned of the sound issue as customers took to the forum in force to gain visibility. Since an undeniable number of customers are stuck with affected units, Microsoft needed to launch an investigation. The Surface Earbuds hit the market just two weeks ago.
“We apologize for the troubles you have to go through with the pop/hiss sound on your Surface Earbuds,” a moderator said. “We have raised this to our team internally. Your feedback is greatly appreciated and we will get back to you as soon as we get updates on this.”
Neowin speculates that it may relate to a poorly-calibrated amplifier. It’s also important to note that a subtle white noise effect while idle isn’t uncommon for Bluetooth-enabled earbuds and headphones. Google’s latest Pixel Buds, which were released a few weeks ago, are reportedly exhibiting a similar behavior described as normal. Maybe it’s more noticeable on the Surface Earbuds, and hopefully Microsoft can issue a software update or exchange affected units to assist customers.
You can purchase the Surface Earbuds today from the Microsoft Store and select retailers for $199. If you’re seeking a more immersive listening experience, Microsoft also recently released the Surface Headphones 2.
