Motorola changes the way that the Razr 5G gets shipped
Another issue has been raised about Motorola discussing its “sanitation procedures” including the use of gloves. When was the last time that you heard of a criminal wearing gloves so that he could leave fingerprints for the cops to find? Motorola later responded to this discrepancy by saying, “We are aware of this issue and are implementing steps to prevent this from happening moving forward.”
Prior to the change, the customer experience that Amazon customers received wasn’t exactly worth a five-star comment. Just take a look at this one-star review left on Amazon’s website by Adolfo A. Sandoval Berro who posted it in the early days of this month. “I was really exited on receiving my brand new Mortorola Razr 5G 2020 but guess what?? when unboxing it what was my very disappointing surprise?? The phone was not brand new!!!! someone have already manipulated it!!! There was not protector film on the inner screen, the protector film on the outer screen was off set really bad and the device came folded inside its packaging!!! (it comes unfolded from manufacturing) and last but not least, when inspecting the lid of the box I could notice that someone did some hand cutting inside in order to make the lid fit with the phone folded… This is extremely disappointing, not sure who to blame either Motorola or Amazon!!! I received no headset as well.”
Other one-star reviews on the site commented on the Razr 5G arriving used such as this one: “Unbelievable. Received the phone in the same conditions as described in other reviews. Folded, with no film on inside screen and crooked film on outside screen. The screen shows very distinct marks from foldings. But besides packaging issues, the primary reason that convinced me to return the device, that I haven’t so far read in other reviews, is that the screen squeaks when opening and closing.”
If Motorola follows through on the change, we should see an improvement in the tone of the comments left by Razr 5G buyers.
