Pixel 5a won’t receive texts for some Verizon subscribers
Some Verizon subscribers who purchased the Pixel 5a cannot receive texts on their phone
Sure, this sounds familiar as does the final lines of his post which reads, “My cellular provider is Verizon. I spent a couple hours working with their customer support, where they had me change multiple setting on the phone, as well as them changing multiple backend settings. None of the changes worked, and they are out of ideas on their end.”
Stanton wrote, “The 5a is the first Pixel that does not use CDMA service at all, so for Verizon the line needs to be configured as a CDMAless device. This is a fairly known issue with Verizon Tech support so you should be able to get it resolved quickly…Once the line is updated to no longer try to use the CDMA network systems everything should come through just fine.”
The issue can be fixed with one phone call to Verizon
But Silver Product ExpertJim Dantin wrote on the forum, “The Google Pixel team has investigated this issue, and as noted by Jason Stanton above, the team also suggested that users experiencing this issue should reach out to Verizon to get a new SIM and ensure the CDMA-less feature is provisioned on their account.” In other words, if you are a Verizon customer and your Pixel 5a is not receiving texts, call Verizon and let them know that your Pixel 5a is CDMAless and while you have them on the phone, request a new SIM card that is compatible with 5G.
