OnePlus is a very popular brand in India and it grew at a faster rate than other companies during the first quarter of the year. Understandably, the company wouldn’t want such issues to cut short its growth streak in a region that’s shrinking and has now announced a new policy for Indian users.
We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering lifetime screen warranty on all affected devices. Thank you for your understanding and support.”
