Composing a workforce is like playing chess. When it’s done well, every choice is calculated, made mindfully of both its short- and long-run impacts, and of the delicate balance in which it must hold certain key variables — cost, productivity, digital maturity, and the potential to build capabilities that last.
In striking this balance, digital and technology leaders have long optimized for cost, but so rapidly is business evolving that many of them are reconsidering that approach. Among such leaders is Barry Perkins.
From 2011 to 2023, Perkins led technology in various senior-level roles for global property and casualty group Zurich Insurance. Then, in September 2023, he became COO of the company’s North American outfit (ZNA), revenues of which exceeded $22 billion that year. Atop his tech-related responsibilities, Perkins inherited responsibility for ZNA’s operational functions, such as premium audit and call-centers, and for thousands of global IT workers. Of the latter, 70% to 80% were supplied by strategic partners.
