“The first problem is your business operation gets defined by how the application runs, and that should never be the case,” Vijayaragavan says. “You should define what your business operations are, and software as a solution for it, not a cause for it.”
More apps means more problems
IT leaders surveyed acknowledged several problems caused by SaaS sprawl. The top issues included workflow delays, difficulty scaling, increased manual entry, and data duplication.
“In most organizations, you got these disconnected systems, and you’re trying to put some Band-Aid, bubble gum, barbed wire around it to actually run your business operations,” Vijayaragavan says. “People are finding it to be inefficient, because now you have to integrate one system to the other.”
