Automotive Loan and Lease Console to be made available in 2024
Salesforce also said that it will release a new suite, dubbed Automotive Cloud for Captive Finance, which will provide a complete view of a driver’s automotive finances, including all of their household auto loans and lease accounts, as well as their associated vehicles.
The suite will come with an Automotive Loan and Lease Console that is designed to help auto lenders streamline and automate services, , engaging customers with timely, personalized information about lease renewals, payment reminders, or service appointments, the company said, adding that the features will be available in the early 2024.
Other features that will also be made available in early 2024 include actionable telematics and other connected car features.
“Actionable Telematics will help automakers monitor telematics data, like vehicle location, speed, fuel, or battery consumption, and use automation to detect and alert customers to changes in their car’s status,” the company said.
The telematics, for example, could read the data coming off of a vehicle and send an alert to the driver console to warn them of any potential issues, such as an increase in engine revolutions per minute (RPMs) or loss of tire pressure.
Salesforce is also planning a connected vehicle visualization module within the Automotive Cloud that will allow automakers to provide a real-time visualization of a vehicle’s connected features and services that will help make it easy for automakers to provide better in-car experiences, such as remote assistance.
