The application can help frontline service workers complete their work by automatically generating step-by-step guides and how-to content to address specific customer issues, including troubleshooting error codes for an appliance, Salesforce said. AI-generated work summarization can include contextual information, images and text.
In addition, Field Service Mobile will allow teams to coordinate customer issues and work orders in Slack, use prebuilt capabilities from Salesforce’s Component Library for tasks like finding nearby spare parts and managing timesheets, and help onboard employees quickly, the company added.
The generative AI-powered Field Service Mobile application is expected to be available in beta by December.
Asset service and contractor management
Salesforce also unveiled Asset Service Management and Contractual Management updates to its Field Service suite.
Asset Service Management, which is powered by the company’s Data Cloud, helps maintain enterprise equipment and machinery with real-time data collected from sensors and predictive maintenance based on usage, Eammano said. This minimizes preventable maintenance issues and extends the lifespan of expensive infrastructure. Asset Service Management is expected to available in beta by December 2023, the company said.
The Contractor Management feature, meanwhile, is designed to help enterprises manage their contractual workforce and has been added to the Flex Worker Management module inside Salesforce Field Service.
