“This issue may be impacting your Integrations, Orchestration, Discovery, and MID Server Script Executions that rely on MID Servers or instance-instance communication,” the advisory read.
As part of its “next steps” to address the issue, the company stated that “ServiceNow is continuing our preparation work to roll out the SSL Root certificate chain and remove the expired certificate used by your hosted instance.”
Customer frustration and delayed communication
ServiceNow is leveraged by over 80% of Fortune 500 companies, with a customer retention rate of 98-99%, said Sangamesh Kadagad, practice director at Everest Group. “As a critical platform for many enterprises, expectations for its performance and security are very high. However, recent incidents, including a knowledge base data breach and SSL root certificate vulnerabilities, have raised concerns within its user base.”
