ServiceNow today launched its newest Now Platform release, Yokohama, which doubles down on the company’s commitment to agentic AI.
Building on its 2024 AI-driven enhancements, including the AI agents that made their debut in November 2024 in the Xanadu release, Yokohama includes teams of preconfigured AI agents that, ServiceNow said, “deliver productivity and predictable outcomes from day one, on a single platform.” These include:
- Security Operations (SecOps) expert AI agents to transform security operations by streamlining the entire incident lifecycle, eliminating repetitive tasks and empowering SecOps teams to focus on quickly stopping real threats.
- Autonomous change management AI agents that, ServiceNow said, “act like a seasoned change manager, instantly generating custom implementation, test, and backout plans by analyzing impact, historical data, and similar changes.”
- Proactive network test & repair AI agents thatoperate as AI-powered troubleshooters that automatically detect, diagnose, and resolve network issues before they impact performance.
In addition, the new ServiceNow AI Agent Studio will allow no code, low code, and pro code developers to build, manage, and monitor their own AI agents, and to chain agents together to create automation workflows. Both it, and the previously announced AI Agent Orchestrator, are now generally available.
