When these orders were delayed, the retailer wouldn’t even allow those who submitted a pre-order to switch to having their new Pixel shipped to them. Best Buy said that it didn’t have the phones available to ship even though these models were listed on the company’s website for immediate delivery.
Customers who never got their pre-ordered Pixel feel the retailer was trying to avoid handing out the $200 gift cards
It surely felt that what Best Buy was trying to do was to get its customers to cancel their pre-orders (or have the store cancel them automatically on November 1st). That would allow the retailer to back away from presenting those who pre-ordered one of the two phones with a promised $200 gift card. It also would allow Best Buy to back off quotes it made for devices being used as a trade.
Some Best Buy customers have had their Pixel 7 pre-orders unilaterally canceled by Best Buy
According to Best Buy customers that this writer has been in touch with, Best Buy reps have offered confusing responses that obfuscated the issue and many have never been informed about the status of their orders. On Monday, I received an email from the original Best Buy customer who had tipped me off to what was going on. He decided that he had enough of Best Buy and ordered the Pixel 7 from the Google Store and was able to pick it up within one hour.
Best Buy customer gives up after weeks and gets his Pixel 7 from Google in just one hour
He also was able to take advantage of Black Friday pricing and some Google Store credits that he amassed. As for Best Buy? Our tipster says, “Needless to say, my order with Best Buy still has not been fulfilled and representatives continue to circumnavigate. Essentially saying wait, no status yet, that it is ‘awaiting inventory’ (which is clearly untrue as it’s been available in multiple stores near me), and that there’s no date yet.”
I contacted customer support twice since my order and they kept giving me the same excuse of supply shortage but online orders are fulfilled in 3 days…This morning, my order was cancelled. I lost out on pre-order promotions now, enhanced trade in value and no phone. Best Buy never really wanted to fulfill our orders and give out the promotional Gift card.”
When we originally told you about this story at the end of last month, we tried several times to get in touch with Best Buy and received nothing in the way of a response from them. If we do get a statement from the retailer, we will add it to this story.
