During the launch of the OnePlus 12R, we announced Trinity Engine, a new set of software algorithms that help keep your phone’s memory and storage running fast and smooth for years to come. Due to an error, we stated that the storage enhanced by Trinity Engine would be UFS 4.0 in some variants. I can now confirm that the storage in all variants of the OnePlus 12R is still enhanced by Trinity Engine but is actually UFS 3.1.
On behalf of our team, I’d like to apologize to everyone for this error. We remain hugely excited about the OnePlus 12 and OnePlus 12R and hope you’ll love your device as soon as it arrives with you. Of course, I understand that some of you who have purchased or pre-ordered a OnePlus 12R may want to discuss this further with our team, and I’d encourage you to contact our Customer Service team through the usual channels.
That said, the company appears to be providing a way to right this wrong. Although no specifics were given on what the exact plan was, Liu has asked for the community to be patient in finding a resolution, and has asked for a few more days (specifically until February 15th, 2024) before flooding the support lines.
Source: OnePlus Community
This is definitely an uncomfortable situation for both the company and the customers. On one hand, OnePlus has come forward to shed light on the error that has occurred, which deserves some credit. On the other hand, this is a hard pill to swallow if you made a purchasing decision based on incorrect information.
It remains unclear which route OnePlus will take pertaining to the existing orders of the OnePlus 12R —will the company provide refunds to the affected customers or throw in an accessory to make up for the difference? We will be staying tuned to the company’s following announcements to find out.
