Verizon closed on its purchase of TracFone this past November
TracFone also said, “If you experience a sudden loss of service, or are having difficulty with a number transfer, please contact customer service at 1-800-353-1842. If you suspect unauthorized activity regarding your wireless service, and use your mobile number as a form of authentication on other accounts (e.g., financial accounts, social media accounts), consider changing passwords to these accounts immediately.”
Some customers found that their number and service had been transferred to T-Mobile’s Metro unit without permission. T-Mobile investigated and found “no fraud or data breach of any sort,” and added that unauthorized transfers “are unfortunately an industry-wide issue.”
To combat this sort of thing, Verizon will now send TracFone customers a notification via text when it receives a request to transfer an account. This could help stop the fraudulent activities, Verizon said. The carrier also noted that the attacks are limited to 6,000 TracFone customers, a small portion of Verizon’s approximately 24 million prepaid customers.
