Cramming is often done by a salesperson at the direction of his manager
Most, but not all, of the alleged wrongdoing was allegedly committed by a wireless firm’s Authorized Retailers
Other Redditors quickly passed along their stories. “I worked for an authorized retailer almost 8 years ago and they made us do this to get our numbers or we were fired. I also left.” Another post said, “They will fire you for not meeting sales quotas is what they will do… so there is a grey area and loophole. I watched a Manager in my district bounce store to store cause he would ‘slam’ customers’ accounts then leave in 3-4 months to avoid the customers.”
Check out this post: “The AR (Authorized Retailer) I worked for I found out that the District manager was in on fraud with my store manager. They were doing Sim swaps and getting people access to others’ phones entirely. The week I got hired we had 4 guys from secret service come in to do an investigation. It was wild. We went through about 4 store managers in the 3 months I worked there crazy experience.”
Not all of the posts were about alleged fraud at Authorized Retailers as some came from those working in a corporate-run store. In addition to Cramming and SIM Swaps, some salespeople say that they were pressured to add services, like insurance coverage, that the customer didn’t ask for.
Check your wireless bills for services, phones, and lines that you didn’t order
You should go over your wireless bills and check for phones, lines, and services that you didn’t order. If you see something that you don’t remember requesting, call the carrier’s corporate office immediately.
