Following September 16’s PS5 preorder fiasco, which saw the console go on sale at several retailers without proper warning, Sony has offered an apology. It also promises that you haven’t missed out on your chance to get the system this year if you couldn’t snag a preorder earlier.
Writing on its official Twitter account, PlayStation said its preorders could have gone “a lot smoother” and that it would be releasing more of the systems for preorder in the next few days via retailers.
Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that.
Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details.
And more PS5s will be available through the end of the year. pic.twitter.com/h1TaGsGBun— PlayStation (@PlayStation) September 19, 2020
Big stores such as GameStop, Amazon, Best Buy, Walmart, and Target already began selling the console, with many running out of stock in mere minutes. Some of these stores, including Walmart, have allocated a small amount of systems in the few days since, and Sony also held a lottery of sorts to determine who could order the PS5 directly from the company.
The issue was that Sony said it wouldn’t be opening up preorders until the following day and had even told The Game Awards producer Geoff Keighley that there would be ample warning before they went on sale.
In contrast, Microsoft said the exact time it will begin preorders on the Xbox Series X and Xbox Series S already: September 22 at 8 AM PT / 11 AM ET. That may not mean everyone who wants one can order one, but it at least levels the playing field. The new Xbox and PS5 are scheduled to release just two days apart on November 10 and 12, respectively, with the top-end models both costing $499.
