That was not always the case, but the “Un-carrier” has certainly changed its ways from the early Un-carrier days, copying many of Verizon and AT&T’s old ploys and tricks it used to viciously mock and even trumping the competition on occasion in some of the worst ways imaginable.
For those who are unaware, this charge will be applied to your bill for every “assisted” payment, which could theoretically mean an extra 5 bucks for your monthly service going forward in perpetuity. Fortunately, T-Mobile is ready to lend you a hand, detailing how you can keep your monthly prepaid cost unchanged.
Unfortunately, this “solution” to your problem is more or less pointing the obvious. And that is you can avoid paying the assisted support charge by… not requiring assistance. Simply put, you need to switch to a digital payment method after April 25 if you don’t want to cough up that $5 a month.
You can either pay online as a guest or log into your T-Mobile account and use a credit or debit card to refill your balance, while if you go the IVR route and request the support of a Care expert by phone, the same aforementioned $5 charge will apply.
Could T-Mo change its mind about this fee between now and April 25? In theory, anything is possible, but in reality, we believe the case is closed now that all the official details have been made public.
