T-Mobile store in New York City
“We see plenty of this in stores, and there’s usually blame to be placed on both our CARE team and the customer for not only misunderstanding the process of cancelling the account, but also not having any sort of due diligence or personal responsibility to make sure it actually happens,” the T-Mobile rep wrote. “They also lack the intelligence to follow up appropriately to make sure the process is completed correctly.”
He adds, “You wouldn’t believe the number of absolute morons that we have to deal with on a regular basis that have no grasp of reality when it comes to their accounts. Expectations couldn’t possibly be lower and they’re still routinely not met. Amazing.”
We note that the T-Mobile rep didn’t address the first complaint made by “craigawoo,” which was that T-Mobile added a second line to his account without permission. Even if the customer was partially responsible for the carrier’s failure to cancel his account (and that is just a guess on the part of “Electronic-Quail4464”) we’d be curious to hear his theory about how the extra line ended up in the subscriber’s account without permission.