T-Mobile subscriber misses the days when John Legere was CEO
“I was such a T-Mobile fan boy back in the day with John and the great moves they were making. I mean I was one step away from wearing Magenta. It’s so sad to see what they’ve become… as bad, or worse, than the bad guys AT&T and Verizon. Boost needs to hire John… they’re out last hope.”-Reddit subscriber DazzlingAlfalfa3632
Current T-Mobile CEO Mike Sievert on the left with his predecessor John Legere. | Image credit-T-Mobile
I’ve spoken with several current and former T-Mobile reps who tell me that things changed for the worse when T-Mobile selected Mike Sievert to replace Legere as CEO. The focus has shifted to the stockholders from subscribers and demanding that reps meet certain metrics is forcing many of them to add new lines, accessories, insurance, and trackers to customer’s accounts without their permission. In other words, since Sievert replaced Legere, there is no more un-carrier as T-Mobile is now no different than AT&T and Verizon.
T-Mobile has become another “dumb and dumber”
What makes this change so strange is that Sievert spent years as Legere’s right-hand man. But it is clear that at T-Mobile the focus has changed. And it is understandable to a point. T-Mobile‘s shares, at $223.21, are up nearly 62% year-over-year compared to 43% and 39% for AT&T and Verizon respectively. But what happened to the “un-carrier” where the customers came first?
It used to be fun to write about T-Mobile under Legere because you never knew what pro-consumer innovations were coming next. But as Reddit subscriber DazzlingAlfalfa3632 noted, these days T-Mobile has become what Legere used to make fun of. T-Mobile is now a clone of “dumb and dumber” that is no longer the customer friendly un-carrier that it used to be.
