T-Mobile has started terminating service for home internet customers with inactive gateways. | Image Credit – The Mobile Report
T-Mobile will cancel your home internet line if you are subscribed to the service but don’t actively use it. The company began notifying customers on December 9 about the cancellation and started enforcing the change on December 23.
While T-Mobile doesn’t mention restricted capacity as the reason behind this new change, that’s bound to be it. Otherwise, what does the company care whether or not you are using the service as long as you are paying for it every month?
The move may anger customers who never intended to cancel service, regardless of their reliance on it. However, if you only use T-Mobile‘s home internet occasionally, you might want to consider its backup plans.
Otherwise, if you’d like to keep it, you can email T-Mobile to restore service if yours is canceled.
Overall, it appears to be a win-win decision for most parties involved. For starters, if you never use home internet, it doesn’t make sense for you to pay for it every month. At the same time, you’ll be freeing up capacity for someone who will actually be using it.
If you want to read between the lines, The Mobile Report has hinted at the possibility that T-Mobile is coming after customers who use third-party gateways or those who purchased a second-hand gateway on resale websites. Also, it will relieve unsuspecting customers who were sold service by pushy T-Mobile salespersons without their knowledge of unnecessary monthly charges.
