In a long post on social media that could have been turned into a 500-page novel, a T-Mobile customer explained that he was getting nowhere complaining to customer support about his bill which apparently was late. His service was suspended and he offered to pay $60 from his debit card or write a $236 check from his new checking account, both of which were rejected by T-Mobile. The latter wanted a minimum payment of $138 to restore his service which he needed to happen right away for his job.
The last T-Mobile agent he spoke with left everything where it had been. And this is where T-Force stepped in. The frustrated ex-customer actually wasn’t seeking help from T-Force as he didn’t know what it was. Instead, he just went on “X” to post a rant. Out of nowhere, he received a message from T-Force asking if he needed help. In the message, T-Force apologized for how the customer had been treated and asked for more information which was sent in the form of yet another rant.
The next message he received from T-Mobile was a text from T-Force stating that not only was his account restored and in good standing, but that old late charges and fees had been retroactively waived leaving him with a zero balance owed. The message was signed by Johnathan Hemphill who lists himself as an “Elite Expert” for T-Mobile on LinkedIn.
