Customer relationship management (CRM) has long been a mature, commoditized product category. An estimated 90% of companies with 10 or more employees already have…
CRM
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The potential for generative AI systems such as OpenAI’s ChatGPT and Google’s Bard to transform how businesses work is being realized. Hype still surrounds…
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Microsoft today unveiled a generative AI chatbot for business users that will draft email responses to customers, create textual summaries of Teams meetings, and generate marketing…
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Cloud-based work management platform Monday.com is branching out into customer relationship management (CRM) software, with the launch of a fully-customizable Monday Sales CRM. The launch…
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So you’ve decided to purchase customer relationship management (CRM) software. You probably already have a good idea of which CRM vendors you’d like to work with,…
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Staying engaged with customers is a difficult proposition for most small businesses. It’s also more difficult than it’s ever been since the pandemic has…