In a world where every customer has a broadcast platform, failure to meet or exceed customer expectations can have material impacts. On February 21,…
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Customer
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For the longest time, all internet was run along the same copper cables that we’ve been using for our phone lines, and while that…
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In the aftermath of Thursday’s massive outage, which AT&T said was caused by “the application and execution of an incorrect process used as we…
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Rivalries exist everywhere, even in the tech world. In the early days of home computing, it was IBM vs. Apple. By 2010, we had…
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Artificial Intelligence or AI is something nearly all big companies are using to get ahead of the competition but the way T-Mobile is going…
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T-Mobile today introduced its new customer appreciation program called Magenta Status. According to the carrier, customers will receive “the VIP treatment they deserve from…