These insights allow Travelex to proactively approach customers, and hopefully influence their behavior, by encouraging them to cash out their remaining balance or, even…
Customer
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LinuxNetwork SecurityNewsOperating SystemPC & LaptopServerSoftware
4 tips for championing contact center innovation from an award-winning customer experience leader
Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization…
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How much did you spend on your last vacation abroad? $5K? $10K? $25K? What if your mobile network operator wanted you to pay nearly…
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Mobile SecurityNewsSecurity
Broadcom changes VMware pricing amid customer backlash and EU questioning
“This ensures customers will not face any licensing mismatch as they move between providers, and will avoid switching and additional licensing costs,” Tan wrote…
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LinuxNetwork SecurityNewsOperating SystemPC & LaptopServerSoftware
Tractor Supply enlists AI to deliver ‘legendary’ customer service
Explaining life out here The Hey GURA assistant includes a wide-ranging “life out here” knowledge base, echoing Tractor Supply’s corporate brand message. The knowledge…
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MobileNews
Dbrand shocks with racist tweet at customer; thinks you’ll be ok with it in return for $10,000
There’s a fine line between being cool and insensitively racist but case maker Dbrand can’t seem to comprehend that. Known for making protection accessories for…